What should be done if a patient files a complaint against a chiropractor?

When a patient files a complaint against a chiropractor, the appropriate action is for the Board to review the case and possibly conduct an investigation. This process is crucial as it ensures that any allegations are taken seriously and evaluated thoroughly. The Board is responsible for protecting the public and maintaining professional standards within the chiropractic profession.

By conducting an investigation, the Board can gather necessary evidence, assess the validity of the complaint, and determine if there has been any wrongdoing. This process also provides an opportunity for the chiropractor to respond to the allegations and present their side of the story. Ensuring that all complaints are formally reviewed upholds the integrity of the chiropractic practice and promotes accountability among practitioners.

Taking the complaints seriously is essential, regardless of whether they appear frivolous or not, as this aligns with regulatory standards that prioritize patient safety and professional ethics. Ignoring complaints or only reacting to multiple complaints undermines the regulatory process and can lead to greater issues within the profession.